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Quick Answers Before You Get Started

Got a question about your account, your deposit or how withdrawals work? This page covers the things we get asked most — from funding your account with Touch 'n Go eWallet or Boost, to what happens when you need to verify your details.

Account setup stepsTouch 'n Go eWallet depositsWithdrawal verificationLive chat supportAccount security
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100plus88 Quick Answers Before You Get Started
100plus88 What We Cover in This FAQ

What We Cover in This FAQ

We put this page together because the same questions come up again and again — and most of them are about payments, account access, or getting a withdrawal moving. Each answer below reflects how our platform actually works, not a generic response. Deposits made via Touch 'n Go eWallet, Boost, or GrabPay follow a short confirmation step; withdrawals go back to the

same wallet you deposited with, after we verify your account details match. If your question is about something specific like Crash Game or Live Baccarat rounds not loading, the answer usually comes down to your device connection or account status — both covered below. Players in Kuching and elsewhere in Malaysia can reach live chat directly from the account menu if the

FAQ does not cover your situation. Access to our platform depends on local law and is available where local law permits

  • Touch 'n Go eWallet
  • Boost
  • GrabPay
  • DuitNow
  • FPX
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate

We update answers whenever our payment flows or account processes change. Every answer here reflects what our system actually does — not a template response pulled from another site. If you spot something that does not match what you see in your account, reach out and we will fix it.

Written by our team

Every answer is written by the team that operates the platform, not sourced from a third-party template. That means it reflects our actual account and payment flows.

Updated when things change

When a payment method, withdrawal process or account step changes, we update this page. We do not let answers go stale after a system update.

Specific to Malaysia

All answers are written for Malaysia. Payment references cover Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX — no irrelevant foreign wallet references.

Backed by live support

If an answer here does not resolve your issue, live chat connects you to a real support agent who can access your account context directly.

PLATFORM AT A GLANCE

Four Things Worth Knowing

3 e-wallets
Touch 'n Go eWallet, Boost and GrabPay all accepted for deposits and withdrawals
Mobile-first
Full account access from any mobile browser — no app download required
SSL secured
All account data and payment details are encrypted end-to-end
EN supported
Platform and support fully available in English for Malaysia
WHEN FAQ IS NOT ENOUGH

How to Reach Us If You Need More Help

The FAQ covers most common situations, but sometimes you need a direct answer. Here are the three ways to get one. Our support team handles account and payment questions — not just technical faults — so do not hesitate to reach out when something is blocking your deposit or withdrawal.

Team online

Live Chat

Start a live chat from the account menu. It is the fastest path for deposit queries, withdrawal status checks and account verification questions.

Email Support

Send a detailed message for account security concerns or document submission. We aim to respond within one business day for email queries.

FAQ Search

Use the search on this page to find your question quickly. Most Touch 'n Go eWallet, Boost and GrabPay deposit questions have a direct answer here.

Questions We Get Asked Most

These are the real questions that come through our support channel. We have written answers based on how the platform actually works — from e-wallet deposits to game loading and account verification. If your question is not here, live chat is one tap away from the account menu.

Go to the deposit section in your account, select Touch 'n Go eWallet, enter the amount, then confirm the transfer inside your TNG app using your PIN. The deposit reflects in your account once the transfer completes.

Yes. Both Boost and GrabPay appear in the deposit screen alongside Touch 'n Go eWallet. Select your preferred wallet, follow the in-app confirmation step, and your account balance updates once the transfer is confirmed.

Withdrawals go back to the same wallet used for your deposit — Touch 'n Go eWallet, Boost or GrabPay. Processing time depends on account verification status; a fully verified account moves through the queue faster.

We check that your registered name matches your wallet account. You may be asked to confirm your identity through a short document step. This only happens once, and live chat can walk you through it if needed.

Most loading issues come down to a weak connection or an outdated browser. Switch to a stable mobile connection, clear your browser cache, and reload. Crash Game and all other titles run directly in the browser — no separate download needed

Your full account — lobby, deposit screen, withdrawal, live chat and game history — is accessible from any mobile browser. No separate app download is required to start playing or managing your account.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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